Advisory, Mentoring and Review Services
We know a lot about strategy, design and consulting. But that knowledge has taken us a LONG time to acquire, often through personal research, trial and error, as well as having to create our own methodologies.
Disciplines such as customer experience, service design, enterprise architecture and data science, have really only come into existence over the past 15 years.
And that means, there can be a steep learning curve for everyone - from design practitioners to senior leaders.
Trust us, we’ve been there. It led us to think…
‘What if we had had an expert we could have called when we had questions or needed a sense check of our work?’
An expert you can call
We offer a time-based, flexible advisory and review service to support you in creating valuable, enduring change. Whether you are a senior leader or a design professional, we can help you to achieve your aims and objectives.
We recognise that each organisation is different, as are the scenarios you or your team may be facing. For that reason, we tailor our services and supports depending on what you need.
Here is some of the ways we can support professionals at different levels of the change cycle...
For on-the-ground designers and change professionals
We can support a range of change professionals including customer experience, service design or product professionals through:
assurance and quality reviews
sharing of knowledge and ideas
applying our expertise to scenarios or challenges your program may be encountering
advising on questions your leaders and stakeholders may ask
For change leaders
Our services provide support for change leaders, including project managers, program managers, strategy professionals and more. We can:
plan and review your project or design approach
provide suggestions for an approach or design effort
review artefacts, such as procurement approaches, customer journey maps, process flows, etc.
provide 1:1 coaching and mentoring on particular topics
provide ideas about how to navigate stakeholders, peers and executives relevant to your change initiative.
For senior executives
We can support senior executives who are seeking to understand more about change and transformation, or those working with a direct responsibility for a specific program. Some of the ways we can help include:
one-on-one coaching and mentoring on your topic of interest
helping to define what success would look like for you and your initiative
suggestions and black-hat perspectives on defined approaches
confidential reviews of artefacts and reports, including questions to ask, opportunities for improvements and identification of gaps
ideas and suggestions about how to navigate stakeholders relevant to your change initiative.
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Q&A's
There’s always a time in anyone’s career where we simply need a sounding board, and an opportunity to ask questions from someone independent.
Even if you don’t have a particular initiative in mind, we can work with you to answer the questions you have about scenarios you may be facing or how things could or should work.
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Methodology and approach advice
Formulating an approach or methodology for an initiative can sometimes be challenging, particularly where there may be multiple disciplines and stakeholders involved.
We can provide an independent perspective and advice on how to achieve your objectives.
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Artefact review
Sometimes we all need an independent review of a document or artefact.
Whether you are the author of a key artefact or a leader reviewing work by a member of your team, we can support you by:
providing a quality assurance review
highlighting gaps or opportunities for improvements
offering advice about potential questions audiences may ask.
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Stakeholder navigation
Navigating stakeholders and politics in change initiatives can be incredibly challenging. Competing perspectives and different priorities can be the end of a change initiative before it’s begun.
We can support you with different approaches and advice on how to work with stakeholders and succeed in your change program.
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Coaching
If you’re seeking to expand your knowledge or skills in relation to change and transformation, we can work with you one-on-one to achieve your goals.
Our coaching services leverages not only our experience, but the technical expertise needed to achieve results.
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Ideas
Sometimes, it helps to get some ideas from other sources. It can help to get ideas about different technologies, approaches and lessons from other organisations.
We can help with different ideas and suggestions for how you can achieve your objectives.
When you utilise our advisory and mentoring services, you’re getting direct access to Sage’s senior leadership team, and leveraging their collective knowledge and experience in change and transformation.
Our Senior Advisors
Briana van Tilburg
Briana is a transformational professional who has worked at every level of change and transformation throughout her career.
Her diverse experience has given her an unparalled ability to spot broader opportunities from seemingly small signs.
(Ask Briana what it means when an organisation has a lot of forms on its website)
Briana’s ability to engage through storytelling and taking people on-the-journey has made her a sought-out advisor by executives and peers.
While her expertise was founded in heatlh services management, Briana’s skills extend to corporate strategy, product and customer experience design, service design, change management and more.
Monica Mihai
Monica is a seasoned expert in planning for, and delivering, change. Her uncanny ability to see through complexity and distill uncertainty into tangible actions, has made her an in-demand advisor by senior executives through to on-the-ground professionals.
Monica has an extensive background in financial and insurance services. She has extended and applied the lessons learned to not-for-profit and human services.
Her prodigious knowledge and expertise has led her to holding the title of ‘Chief Problem Solver’ for Sage.
Why choose Sage Mentoring and Review services?
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Collective knowledge
Our team has extensive experience in practically designing and delivering change and transformation.
Each of our advisors is bringing 20+ years of experience individually into every discussion. Where we need to leverage knowledge from our colleages, we will do so.
So when you ask one of us, you’re really accessing knowledge from a suite of experts.
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A multidisciplinary perspective
Our advisors have skills and experience which span a range of disciplines. It means we can think about objectives, challenges and problems from different perspectives.
Most importantly, understand how they need to connect in order to a particular goal or objective.
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Up to date skills
When you’re speaking with one of our advisors, you’re speaking with experts who work at the cutting edge of transformation day in day out.
It means we are constantly refreshing our knowledge and skills about the newest techniques and tools to support achieving valuable and enduring change.
Ready to explore how we can help?
We’re passionate about sharing our real-world experience to help people achieve valuable and enduring change.
Let us know how we can help you with our advisory, mentoring and review services.
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1300 315 277
sage@sagedesignandadvisory.com
Level 6, 200 Adelaide Street, Brisbane QLD 4000