Our privacy policy
Sage Design and Advisory respects and cares about your right to privacy. We are committed to protecting the privacy of our clients, people who generously share their views with us as part of our research, and others who interact with us.
We adhere to the Australian Privacy Principles, outlined in the Privacy Act 1988 (Cth).
We have developed this policy in line with those principles, and it explains how we collect, store and manage your information.
To help make this privacy policy as friendly and easy to use as possible, we have outlined how we will deal with your information based on how you interact with us when you are:
Visiting our website
Participating in a research interview
Participating in a survey we are conducting
Working with us as a client organisation
We also explain:
How we store your information
Legal reasons for disclosure of information
What happens to your information in the event there is a change in control of the business
Conditions relating to people who are under 16 years old
How we manage security of information we hold
How you can request access to your information we have
How to make a complaint
How we manage and change this privacy policy
Visiting our website
When you visit our website, from time to time, we will receive and store personal information you enter into our website, provided to us by you or via another form.
What information we collect
You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates or otherwise provide you a service or support.
We may also collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preferences, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our team.
Our website may also collect certain information such as browser type, operating system, website visited immediately prior to coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, so we can improve our service to you.
Cookies
We use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies by you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.
How we collect your information
Sage Design and Advisory collects personal information from you in a variety of ways, including when you interact with us electronically, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
How we use your information
Sage Design and Advisory may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to understand how we can improve our products and services and better understand what you need.
How we use cookies
Our website uses cookies to analyse website traffic and help us to provide a better website visitor experience. In addition, cookies may also be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
How we disclose your information
Sage Design and Advisory collects personal information from you in a variety of ways, including when you interact with us electronically, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
There are some occasions which require us to disclose information for legal reasons. For more information, please see below for more details.
Third party sites
Our site has links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites.
Please be aware that we, Sage Design and Advisory, is not responsible for the privacy practices of other websites. We encourage you to be aware, when they leave our website, to read the privacy statements of each website that collects personal identifiable information.
Participating in a research interview
We are grateful to everyone who we speak with in our research interviews. It’s often how we get the best understanding of the real experience. Good quality design and decision making is only effective when based on good quality evidence and data.
What information we collect
You are not obliged to participate in a research interview- we only conduct these where we have your consent.
For an interview, you may provide us basic information such as your name, phone number, address and email address to enable us to send you information, provide updates or otherwise provide you a service or support.
During the interview, we will ask you some questions about you and your personal circumstances. This will vary depending on the research we are undertaking. We will explain the purpose of the research prior to seeking your consent and explain the nature of the questions we will be asking.
You may decline to provide this information at any stage prior to or during a research interview. We won’t be offended- we are grateful for what you share, not what you choose not to.
How we collect your information
Research interviews are conducted via a range of different methods including phone, in person and digital means (i.e. Microsoft Teams, Zoom).
We generally record our interviews but will always ask your consent to record our interview. If you do not wish your interview to be recorded, we will respect your choice.
How we use your personal information
Information you provide us prior to an interview is used for the purposes of scheduling an interview and ensuring we are recruiting enough people for the research question we have been asked to investigate.
Information you provide us during interviews is used to:
(a) establish the demographic profile of the group of people we have interviewed so we can ensure it is sufficiently broad
(b) identify themes and insights relevant for the research at hand.
Interview recordings are used internally to review the accuracy of interview notes and findings. It also helps us to ensure we have adequately captured everything you have told us. This can be challenging if we are interviewing many people in a day, who may have similar experiences.
How we do and don’t (!) disclose your information
Your personal identifying information is never disclosed as a result of a research interview, publicly or otherwise, without your express consent. We do not use research participant information in any way for marketing or other purposes.
Your personal information is used to gather collective insights about a research topic and reported as group findings to the client organisation we are working with. We may use quotes from your interview in our reports however, these are de-identified so as to protect your identity.
If, during a research interview, we determine there is a support or something which could help your circumstances, we will ask your consent to disclose your information and circumstances to that organisation or person.
There are some occasions which require us to disclose your information for legal reasons. For more information, please see below for more details.
Participating in a research survey
Sage Design and Advisory conducts research surveys on behalf of client organisations we are working with.
What information we collect
We conduct research surveys using online platforms such as Survey Monkey and Qualtrics. When you visit the survey site, these platforms may collect certain information such as browser type, IP address, location and other metadata associated with your interaction.
When you commence a survey, you may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates or otherwise provide you a service or support.
We may collect other personal information as part of the survey, relevant to the purpose of the research we have been asked to undertake. Your participation in the survey is, at all times, your choice and we will ask your consent to participate.
You can choose to stop participating in the survey after commencement.
We may also collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal affairs, change your content or email preferences, respond to surveys and/or promotions, or communicate with our team.
How we collect your information
Sage Design and Advisory collects personal information from you in a variety of ways, including when you interact with our electronic survey platform, when you interact with us via email or other channels and when you access our website. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
Our surveys may use cookies. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies by you can choose to reject cookies by changing your browser settings. However, this may prevent you from being able to participate in the survey effectively.
How we use your information
Information you provide in conjunction with a survey is used to:
(a) establish the demographic profile of the group of people we have interviewed so we can ensure it is sufficiently broad
(b) identify themes and insights relevant for the research at hand.
Your personal information may also be used for us to respond to questions, feedback and complaints, and otherwise provide you with a service. If you have chosen to receive updates about the outcomes of the research, we may also use your personal information to communicate these to you.
How we do and don’t (!) disclose your information
If you opt out of the survey after starting, your information and responses will not be used in any reporting or synthesis.
Your personal identifying information is never disclosed as a result of a research survey, publicly or otherwise, without your express consent. We do not use research participant information in any way for marketing or other purposes.
If there is an incentive available (such as a promotion or reward for participating in the survey), your information may be disclosed to the organisation we are conducting the research for, solely for the purposes of providing you with that incentive/reward.
Your personal information is used to gather collective insights about a research topic and reported as group findings to the client organisation we are working with. We may use quotes from your survey in our reports however, these are de-identified so as to protect your identity.
There are some occasions which require us to disclose your information for legal reasons. For more information, please see below for more details.
Working with us as a client
When we work with our client organisations, we understand the trust they are placing in us. Here’s how we manage information in relation to, and on behalf of, our client organisations.
What information we collect
The scope of information we collect about your organisation will depend on how you engage with us and the work you have asked us to undertake.
Services though our website
If you subscribe or purchase services through our website, we will collect information in order for us to provide you with the service or information in question. Please see Visiting our website and our Terms of Service for further details.
Consulting services
We will collect information about your organisation and it’s business affairs in order to formulate a contract with you and complete the work you have requested. Information may include (but not be limited to) your organisation’s ABN, address, contact information, details of key staff and other commercially sensitive information such as financials, contract information and key activity levels.
During an engagement we may collect information about your staff, including but not limited to their role, perspective and attitudes, contact and personal information. Staff may provide us with information regarding your business affairs, relevant to the work you have asked us to undertake.
Depending on the nature of the work you have requested, you may also provide us with information about your customers, including information regarding complaints, phone calls, demographic information, product and service utilisation.
How we collect your information
Sage Design and Advisory collects personal information from you in a variety of ways, including when you interact with us via email or other channels and when you access our website. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
We may utilise surveys and interviews as part of consulting engagements. You can read about how we conduct these more specifically above.
How we use your information
Information you provide is used to develop commercial agreements between your organisation and Sage Design and Advisory. It is also used to understand your needs and how we can improve our services to you.
Consulting services
Information provided as part of consulting engagement is used to complete the work you have asked us to undertake.
Your organisation’s information is treated confidentially and we will put in place formal agreements with you as part of any consulting agreement.
How we do and don’t (!) disclose your information
We may disclose certain information to vendors, contractors and others who assist Sage Design and Advisory in delivering our services (e.g. credit card processing, etc).
We may use your name publicly, only after receiving written permission from you, to identify you as a client and we may refer to you in connection with the services we have provided if, in doing so, we do not disclose any of your confidential information or it is a matter of public knowledge that we are or have provided such services.
There are some occasions which require us to disclose your information for legal reasons. For more information, please see below for more details.
How we store information
We prefer Australian hosted solutions and data warehousing, however, in some cases we do require solutions which are hosted overseas.
This means that, from time to time, we may collect, store, process or transfer information between parties outside of Australia.
This includes but is not limited to the United States and Singapore.
Disclosure of information for legal reasons
From time to time, we may need to disclose personal and commercial information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
We may also use your personal and commercial information to protect the copyright, trademarks, legal rights, property or safety of Sage Design and Advisory, www.sagedesignandadvisory.com, its customers or third parties.
If there is a change of control in our business
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
Security of your information
Sage Design and Advisory is committed to ensuring that the information you provide to us is secure.
In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
Access to your information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth).
A small administrative fee may be payable for the provision of information.
If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at sage@sagedesignandadvisory.com.
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act 1988.
Feedback, Suggestions and Complaints
We know there is always room for improvement and welcome suggestions, feedback and complaints about how we are doing.
If you would like to let us something about our privacy practises, please feel free to send us your thoughts via one of the following:
Our feedback form here
To our email address: sage@sagedesignandadvisory.com
If you have a complaint, please note we take complaints very seriously and will respond shortly after receiving written notice of your complaint.
You can also contact the Office of the Australian Information Commissioner by visiting their website OAIC or calling them on 1300 363 992.
How we manage our privacy policy
Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time. Modifications will be effective immediately upon our posting of the updated policy on our website or notice board. Please check back from time to time to review our Privacy Policy