Why us?

CHANGE AND TRANSFORMATION SPECIALISTS

When we partner with our clients, our leaders are drawing on entire careers spent in change or transformation.

Photograph taken from the point-of-view of two people looking at their feet. They are standing in front of a sign on the ground labelled 'Passion led us here.'

Our team has been trusted to work on some of the most challenging and impactful transformations in corporate Australia and government.

Sage Design and Advisory was launched by Briana van Tilburg. Having worked across large-scale transformations in both corporate and government environments, Briana realised there was gaps in the way that organisations were approaching change and transformation. These gaps were leading to poor customer experiences, failed product lines and more.

Then Briana met Monica while they were working at a large financial services provider…. and found there was someone who could see it too.

Together, they went on to develop Customer Architecture, a framework for understanding what type of insights, design and activities different teams and disciplines play in helping organisations bring their outcomes to life.

This unique approach provides an unparalleled ability to put your customers in context, whether it’s for your existing or new customers, products or services.

So while we are specialists in customer experience and transformation, we go beyond that, spanning multiple disciplines to help our clients connect action to outcomes.

Now, our team has grown and we are focussed on helping our clients achieve the outcomes that matter to them.

How we are different

There is a LOT of consultancies and agencies out there who do different parts of the change and transformation process, from customer experience agencies to technology suppliers and project managers. We could go on, there’s a lot of disciplines and jargon out there.

But what we have found, having been people who have hired consultants ourselves, is that they tend to be specialists in particular disciplines but can’t always connect them together. And that’s where we know we are different.

We can connect the dots from strategy to execution.

We’ve worn a multitude of hats across various programs and initiatives and it’s this that gives us our real superpower. If you are looking for people who have practical, real-world experience of taking something from concept through to completion, then you have found the right team of people to help you.

We're focussed on outcomes

Something we are passionate about is achieving outcomes. And we are driven to ensure that the activities link to real outcomes.
Whether they’re outcomes for your customers, outcomes for shareholders or other stakeholders, we focus on the things that ‘turn the dial’.
More than just one discipline

Everything is a nail if you’re a hammer. And if you only practice one discipline, chances are you can wind up thinking it can rule the world.
We don’t.
We use multi-disciplinary tools and techniques to ensure we are using the right tool for every task.
We even developed our own ground breaking framework to understand exactly what techniques and disciplines are required, at the right time.
We have embedded this philosophy in the way we work with our customers- to get you the right service for the right outcome.
We meet you where you are

Everyone has their own journey. We recognise that clients we partner with might be at different stages of their evolution.
So we meet our clients where we are. We find practical solutions that are relevant and achievable for our clients.
We go beyond just providing reports, we’ll consider ways we can make your change as successful as possible, even after we have completed our piece of the puzzle.
We also consider maturity based approaches, so you can take action immediately and work towards your goals and ambitions over time (Rome wasn’t built in a day and neither is the average business).